A LITTLE HELP FINDING YOUR WAY
Let's get you
back on track.
Questions about GoBack or GoBack PRO? Contact BinaryBears support. We can help with the app, but this is not an emergency or rescue service.
Email supportWhat to include
- GoBack or GoBack PRO, plus the installed app version.
- Your watch model and Wear OS version.
- What you expected, what happened and the steps to reproduce it.
- A screenshot if useful. Check that it does not reveal private locations.
Do not send passwords, payment details or full route exports. We do not automatically receive your routes or diagnostic reports. See how support messages are handled.
Quick answers
GPS is not ready. What should I check?
Enable precise location for GoBack, confirm location services are on, and move outdoors with a clear view of the sky. Wait for GPS READY and explicitly save Start. Weak or stale fixes are not a reliable basis for navigation.
The compass seems wrong.
Move away from chargers, magnets, vehicles and metal objects; check the watch's compass calibration guidance. Verify whether the selected mode points to a target, true north or magnetic north. Stop relying on the arrow if it conflicts with the surroundings. Contact us with reproduction steps; do not continue into unsafe terrain.
Can I leave the app while tracking?
An active session uses a foreground location service. Enable notifications for the ongoing activity and quick return to GoBack. System power restrictions or missing permissions can still affect tracking. Return to the app and check session and GPS status before relying on guidance.
Why do some controls say “Pro features”?
GoBack Free offers the Trail compass and direct return to the active Start. Manual checkpoints, other compass styles, recorded-route return and the accessible Archive require the separate GoBack PRO app.
Will my Free data transfer to PRO?
No automatic transfer is provided. The apps can coexist and have separate storage. Complete any active Free session before relying on a new session in PRO.
Can you restore a deleted route?
No. Routes are stored locally, app backups are excluded and we do not have a server copy. Read the deletion instructions before removing data.
How do I buy PRO or request a refund?
Store availability will be linked from the home page when the app is released. Purchases and refund requests are handled by Google Play under its applicable policies. Do not send card information to support.
Before an outdoor test: check permissions, battery and GPS; save Start deliberately; test direction and distance in a familiar safe area. Keep a separate way to navigate and call for help.